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Echo Consulting’s Approach

We tackle problems from the front line.

Our consultants are experts in hospital change management. We work collaboratively with you and your staff to analyze, identify, and implement organizational change models that take performance to a higher level. That means getting out there on your front line and working in the trenches with all members of your team dedicated to delivering better, safer, and more efficient patient care.

We provide "whitecoating" and ensure follow-through.

We are with you through every phase, including planning, implementation, and sustaining change. Our "whitecoat" approach sets us apart in the industry and ensures that all operational solutions are successfully put into practice. "Whitecoating" is imbedding clinical consultants in your departments to drive the implementation of operational improvements. Working side-by-side with your staff, we model change and provide the coaching your staff needs to implement solutions and achieve lasting results. It is this imbedded commitment to change management our clients say is rare in our industry, and we wouldn’t have it any other way.

We know organizational culture.

Implementing change processes can be difficult but will prove impossible when the organizational culture is not addressed. We believe successful implementation of any change initiative is achieved by creating a primary culture of patient centered care. We specialize in developing organizational cultures that provide transparency and authentic, interdisciplinary collaboration. Nurses thrive in a culture that empowers them to work efficiently and effectively as clinical leaders. By proactively managing bedside care, nurses can improve clinical outcomes and patient safety.

We believe in focusing on the patient first - profits will follow.

Providing quality, patient focused care is our number one concern. As consultants with clinical backgrounds, we understand that everything we do to streamline processes should be linked to improving clinical outcomes and patient satisfaction.

As an example, we know providing quality care in the emergency department is critical to hospital revenue streams and profitability. The patient’s experience in your ED not only influences the overall length of stay in your hospital, clinical outcomes and satisfaction – it drives community perception, referrals and revenue.

Contact one of our consultants to get more information.